The VA's one big problem

    Eric Shinseki is a stand-up individual: Willing to serve two combat tours in Vietnam. Later, as Army chief of staff, willing to publicly differ with his bosses when the Bush administration soft-pedaled the personnel needs of occupying Iraq.

    Having stepped up at the apex of his career to lead the embattled Department of Veterans Affairs, last week, Shinseki was willing to step down.

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